Remove and clean each cartridge one at a time. Do not leave tri-color or photo cartridges out of the product for more than 30 minutes to prevent the ink or toner from drying out. Solutions Follow these solutions in the order presented to resolve the issue. Make sure that all the paper in the stack is the same size and type. Touching these parts can result in clogs, ink failure, and bad electrical connections.

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Use a flashlight to thoroughly check the inside of the product. Good product and customer service.

Lights, buttons, and icons on the product control panel. Please try again shortly. The blinking status indicator identifies which cartridge is causing the problem. Double-click the HP Photosmart Premier icon on the computer desktop. Reset the printer Sometimes a paper jam error persists even though there is no deskjrt paper false paper jam.

HP Customer Support – Software and Driver Downloads

To see if your product is still under warranty, go to the warranty check website http: Either let the cartridges and carriage sit for ten minutes to dry, or use a new swab to dry the cleaned areas. Remove any loose sheets of paper from the input tray and the output tray. The Power light and the Attention light are blinking and a ‘ Carriage stall ‘ message displays on the computer In this error condition, the following light pattern displays on the product control panel:.

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This could take up to 3 minutes, depending on your computer and connection speed. You can edit your question or post anyway.

Use both hands to pull whole sheets of paper to avoid tearing them. Please make a different selection, or visit the product homepage. This page requires Javascript. Personal printer – ink-jet – color Inkjet Technology: Click Replace print cartridges, ink cartridges, or printheadsand then click your product. This document is for the Photosmart D and D printer series. Or, view all available drivers for your product below. How does HP install software and gather data?

Fulfilment by Amazon FBA is a service Amazon offers sellers that lets them store their products in Amazon’s warehouses, and Amazon directly does the picking, packing, shipping and customer service on these items. After installing a cartridge, one of the following error messages displays on the computer:. HP Printer Driver Download.

See all 3 reviews. You need to use 10 to 25 sheets of paper c5100 for purposes of these troubleshooting steps. If the product is already plugged into a wall outletskip to the next solution.

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Up to 23 pages per minute Print speed Color printout: Lightly moisten a cotton swab with distilled water and squeeze any excess water from the swab.

HP Photosmart D Printer series | HP® Customer Support

Wait until the carriage is idle and silent before proceeding. Contact HP Support to schedule a repair or replacement. Something Amazon hopes you’ll especially enjoy: A ‘ Disc physical size mismatch ‘ message displays on the computer The Attention light and the Print light are blinking, and a ‘ Disc physical size mismatch ‘ xeskjet displays on the computer.

Wait until the warm-up period completes before you continue. Email list of drivers. Please try again shortly. Sold by Ksera and Fulfilled by Amazon.